Frequently Asked Questions

We’d love to help you

I didn’t receive any email after registering or after placing my order

Please check your spam and/or junk mail folders as the email may have been sent there. If you are still unable to locate the email you may contact us at info@killykite.com to get help or you may visit your profile under MyAccount section.

My order has not arrived yet.

If it’s been more than 7 days since you placed your order, check the orders section on your profile panel. If the order result as shipped please refer to the tracking number we sent by email and contact your local curier. If the order has been dispached and you didn’t get your tracking number please contact us at info@killykite.com and we will be happy to help you track your package.

Which Countries do you ship to? And how much does the shipping cost?

We ship from Italy to all over the world for FREE.

I need technical support with my purchase - who should I contact?

All requests for technical support or product related questions can be sent to info@killykite.com

What are my payment options?

You can pay with Paypal account or use your Visa, MasterCard, Discover, or American Express card.

Transactions will be hosted by external services such as Paypal (Europe) s.r.l.; we do not record your personal data in any way.

PayPal is the simple, fast and secure way to pay and to be paid online. The service provides the simplest way to send cash without sharing financial information, with the flexibility to pay by way of your own current account, credit card or through promotional financing. With 143 million accounts active in 193 markets and 26 currencies accepted throughout the world, PayPal allows you to make commercial transactions globally, processing more than 9 million payments every day.

Can I return my item?

Yes, we offer a free shipping money-back guarantee within 5 days from your order arrival date, if you want to give back your purchased product.

Read all the information in our Terms of Sale page.

Anyway, we offer a money-back guarantee within 14 days from your order arrival date, but shipping costs will be in yours charge.

Do you have a size guide?

Yes we’ve got, view our size guide here.

I would Killykite products in my Shop, how can I do ?

Please, send your request to sales@killykite.com